Membership & Engagement Director

Individual commitment to a group effort: That is what makes a team work, a company work, a society work, a civilization work. Vince Lombardi

YMCA

YMCA of Southern Arizona

Location

Tucson, AZ 85702-1111

Job Description

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Directs all aspects of membership for the branch including recruitment of new members, retention of existing members and supervision of assigned staff. Develops, plans and implements new procedures and methods to achieve strategic goals.

Qualifications

  1. Bachelor's degree
  2. Previous supervisory experience in customer service preferred.
  3. Excellent personal computer skills and experience with standard business software.
  4. Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

Essential Functions

  1. Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
  2. Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
  3. Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration.
  4. Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
  5. Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions.
  6. Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
  7. Leads assigned aspects of the fund-raising campaign.
  8. Participates in staff meetings and/or related meetings.
  9. Provides data and reports as required for assigned programs.
  10. Performs other duties as assigned.

How to Apply

Apply by Email

johnw@tucsonymca.org

Apply by Mail to:

John Winchester
7770 N Shannon Rd
Tucson 85741

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