Senior Vice President of Information Technology

YMCA
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The YMCA of Memphis & the Mid-South is a growing $40m Association with 12 locations serving areas in West Tennessee and North Mississippi.
Job Description

The YMCA of Memphis & the Mid-South is a cornerstone non-profit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility. With a rich history and a strong presence in the Memphis and Mid-South region, the YMCA offers a wide range of programs and services aimed at nurturing the potential of children and teens, improving health and well-being, and providing opportunities for individuals and families to connect and thrive. 

The Senior Vice President (SVP) of Information Technology plays a pivotal role in shaping the strategic direction of The YMCA of Memphis & the Mid-South by harnessing technology to drive innovation, efficiency, and impact across the organization. Reporting directly to the Senior Executive Vice President & Chief Operating Officer, the SVP of Information Technology will lead the IT department, spearheading the development and execution of a comprehensive IT strategy that aligns with the YMCA's mission and values. 

Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field; Master's degree preferred.
  • Proven track record of strategic leadership and innovation in driving digital transformation and technology adoption within complex organizations.
  • Extensive experience (10+ years) in senior IT leadership roles, preferably in the non-profit sector or a mission-driven organization.
  • Deep knowledge of IT governance, cybersecurity, data management, digital architecture, Salesforce, and Salesforce applications.
  • Strong business acumen and strategic thinking skills, with the ability to translate technology trends and insights into actionable strategies and initiatives.
  • Excellent communication, negotiation, and stakeholder management skills, with the ability to engage and influence diverse audiences, including executives, board members, staff, and external partners.
  • Proven ability to build and lead high-performing teams, fostering a culture of collaboration, accountability, and continuous learning.
  • Certified Information Systems Security Professional (CISSP), Project Management Professional (PMP), Salesforce certifications, or other relevant certifications preferred. 
Essential Functions
  • Strategic Leadership
    • Develop and champion a forward-thinking IT strategy that positions The YMCA of Memphis & the Mid-South as a leader in leveraging technology to advance its mission and achieve strategic goals.
    • Collaborate with senior leadership to identify opportunities for technology-driven innovation and transformation across all facets of YMCA's operations and programs.
  • Digital Transformation
    • Lead The YMCA of Memphis & the Mid-South's digital transformation efforts by identifying emerging technologies and trends that can enhance service delivery, engagement, and operational efficiency.
    • Drive the adoption of digital solutions and platforms that empower staff, volunteers, and members to connect, collaborate, and thrive in the digital age.
  • Data-driven Decision Making
    • Establish robust data analytics capabilities to enable evidence-based decision-making and performance optimization across YMCA's programs, fundraising, and operations.
    • Implement data governance frameworks and processes to ensure the accuracy, integrity, and security of YMCA's data assets.
  • Digital Architecture
    • Define and maintain the digital architecture roadmap for The YMCA of Memphis & the Mid-South, ensuring alignment with business objectives and IT strategy.
    • Lead the design and implementation of scalable and resilient digital solutions that support YMCA's growth and innovation initiatives.
  • Salesforce Expertise
    • Oversee the integration, customization, and optimization of Salesforce and Salesforce applications to support YMCA's sales, marketing, and constituent management processes.
    • Provide strategic guidance on leveraging Salesforce as a key platform for enhancing member engagement, fundraising, and program delivery.
  • Innovation and Partnerships
    • Cultivate a culture of innovation within the IT department and across The YMCA of Memphis & the Mid-South, encouraging experimentation, creativity, and collaboration to solve complex challenges and seize opportunities.
    • Foster strategic partnerships with technology vendors, research institutions, and industry peers to access cutting-edge solutions, expertise, and resources.
  • Agile Development and Delivery 
    • Implement agile methodologies and practices to accelerate the development, testing, and deployment of IT solutions, ensuring responsiveness to evolving business needs and stakeholder expectations.
    • Champion a user-centric approach to product and service design, leveraging feedback and insights to drive continuous improvement and user satisfaction.
  • Risk Management and Compliance
    • Develop and implement robust IT governance frameworks, policies, and controls to mitigate cybersecurity risks, safeguard sensitive information, and ensure compliance with relevant regulations and standards.
    • Establish disaster recovery and business continuity plans to minimize disruptions and protect YMCA's operations in the event of unforeseen incidents or emergencies.
  • Budgeting and Resource Allocation
    • Develop and manage the IT department budget, allocating resources strategically to support key initiatives, projects, and operational needs.
    • Monitor IT expenditures, identify cost-saving opportunities, and optimize resource allocation to maximize the return on investment and achieve financial sustainability.
  • All other duties as assigned.
Cause-Driven Leadership Competencies

Mission Advancement: Reinforces the Y’s values within the organization and the community. Effectively communicates the benefits and impact of the Y’s efforts for all stakeholders.

Collaboration: Builds and nurtures strategic relationships to enhance support for the Y. Serves as a community leader building collaborations based on trust and credibility to advance the Y’s mission and goals. Communicates for influence to attain buy-in and support of goals. Provides tools and resources for the development of others.

Operational Effectiveness: Integrates multiple thinking processes to make decisions. Involves staff at all levels in the development of programs and activities. Ensures execution of plans. Institutes sound accounting procedures and financial controls. Assigns clear accountability and ensures continuous improvement.

Personal Growth: Fosters a learning environment embracing diverse abilities and approaches. Creates a sense of urgency and positive tension to support change. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Behavioral Characteristics: Welcoming, Nurturing, Determined, Hopeful, and Genuine.