Operations Director

A Career with a Cause: Go to work knowing that what you do each day positively affects the lives of the people in your community.


Downtown Youth Center Branch YMCA


New Haven, CT 06511-4610

Job Description

The Operations Director at the Central Connecticut Coast YMCA stewards the Y’s cause, promoting and protecting the brand and reputation as a global, inclusive organization within the community. The Operations Director oversees the operations of the New Haven Youth Center YMCA and gives leadership to the development and direction of the facilities, programs, operations, fiscal management, volunteers, and staff; all of which support the Real-Time Strategic Plan. The Operations Director participates in volunteer and staff development, financial development, and collaboration with community stakeholders. The Operations Director provides direct leadership and shall conduct a safe program experience for childcare, encompassing the child's total development in accordance with established YMCA philosophy and goals.


  • Bachelor's degree in Early Childhood Education or another field plus the Early Childhood Teacher Credential.
  • YMCA Team Leader or Multi-Team Leader certification preferred.
  • Five or more years of management experience, preferably in a YMCA or other nonprofit agency.
  • Must be able to plan and implement developmentally appropriate activities according to the CT Early Leaning Development Standards (CT ELDS).
  • Must possess sufficient visual and auditory acuity to respond to emergencies in timely manner.
  • Ability to direct assigned operations including volunteer development, supervision of staff, development and monitoring of budgets, marketing and public relations, and program development.
  • Ability to establish and maintain collaborations with community organizations.
  • High level of computer competency, including Microsoft Office.
  • Demonstrates excellent planning, organizational, time management, and attention to detail, with the ability to handle multiple projects with minimal direction.
  • Knowledge of and experience with implementation of NAEYC accreditation standards as well as Department/Office of Early Childhood Education licensing standards.
  • Possesses and demonstrates excellent customer service, decision-making, problem solving, team building, and critical thinking skills.
  • Demonstrates leadership skills in an outgoing, friendly, assertive, professional, and mature manner.
  • Proven effective communication skills to inform, counsel, motivate, and support members and staff.
  • Ability to read, interpret, and effectively communicate, document, train, and instruct employees on the benefits of the YMCA.
  • Ability to solve problems by taking a leadership role in handling a variety of situations, problems, issues and/or complaints from employees as they arise.
  • Knowledge of nonprofits, the YMCA, its goals and mission is preferred.
  • Bilingual in English and Spanish preferred.
  • Able to work a flexible work schedule.

Essential Functions

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.The essential functions of this position include, but are not limited, to the following:

  • Models and teaches the YMCA core values of caring, honesty, respect, and responsibility with members, colleagues, staff, guests, volunteers, and vendors.
  • Develops, maintains, and facilitates positive relationships with and between volunteers, members, program participants, staff, and colleagues at all levels of the organization.
  • Leads daily operations of the branch and oversees branch facility changes and communicates effectively.
  • Provides leadership, supervision, and direction in program and facilities management for assigned branch.
  • Supports the implementation and evaluation of all operational components of the YMCA’s Real-Time Strategic Plan as it relates to assigned branch.
  • Responsible for overall supervision and support of branch leadership staff and follows and implements policies and procedures.
  • Works closely with the District Facility Director or Facility Director to assist with the maintenance and repair of all equipment and facilities.
  • Follows association guidelines to develop, promote and market, and manage branch programs and offerings in a manner consistent with YMCA core values.
  • Actively participates as a member of Association Quality “Q” teams and Y management in support of the overall objectives of the YMCA.
  • Ambassador of all YMCA programs and member engagement that fosters loyalty among those we serve.
  • Supports with achieving fundraising goals for the Annual Campaign.
  • Represents and promotes the YMCA in the local community and develops positive working collaborative relationships with community agencies.
  • Oversees, evaluates, and grows all branch programs ensuring community needs are met and risk management is in place in accordance with YMCA guidelines; and through motivational support and guidance that supports members, program participants, and staff in achieving their goals.
  • Supports with coordination of branch strategic planning efforts by assisting with developing the annual operation plan that ensures continued growth in Real Time Strategic Plan goal benchmarks.
  • Develops, manages, and monitors the branch’s operating budget and meets or exceeds budget targets.
  • Ensures the safety, risk management, and maintenance of high quality facilities, grounds, and equipment.
  • Knows, implements, follows, and enforces all YMCA policies, guidelines, regulations, and procedures, including emergency and safety procedures, those for the prevention of child abuse, and staff expectations as required by the YMCA, licensing, and the state health department, and supports other staff to do the same.
  • Maintain all records and files, including but not limited to, records of education and certifications for all staff, accurate documentation of attendance, emergency information, health records, and accident/incident reports for each child and staff member; keeping all information pertaining to children and families confidential.
  • Ensure that program operations meet or exceed all standards of the YMCA, funders, State of Connecticut Office of Early Childhood (OEC) and accreditors at all times.
  • Offer a comprehensive program that meets the emotional, physical, intellectual and social needs of both the individual and the group in accordance with the goals and policies of the YMCA programs.
  • Pursues training opportunities that support the work of the YMCA and enhances personal and professional growth.
  • Attends all Staff meetings, Committee meetings, mandatory meetings and trainings.
  • Serves as Manager on Duty per branches’ schedule.

Cause-Driven Leadership® Competencies

  • Engaging Community: Builds bridges with others in the community to ensure the Y’s work is community-focused and welcoming of all, providing community benefit
  • Developing Self & Others: Develops self and supports others (e.g.; staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential
  • Critical Thinking & Decision Making: Makes informed decisions based on logic, data, and sound judgment
  • Communication & Influence:Listens and expresses self effectively and in such a way that engages, inspires, and builds commitment to the Y’s cause
  • Fiscal Management: Manages the Y’s resources responsibly and sustains the Y’s nonprofit business model
  • Program/Project Management: Ensures program or project goals are met and intended impact occurs

Required Certifications

  • Must complete online New Employee Orientation Child Abuse Prevention and Mandated Reporter Blood borne Pathogens, Employee Safety, and Hazard Communication trainings within the first ninety (90) days.
  • Administration of Medications and Epi-Pen certification is preferred but required within 6 months of hire.
  • Must hold and maintain CPR, AED, and First Aid certifications prior to initial assignment to position, required for Manager on Duty responsibilities.
  • Must complete Emergency Oxygen Administration Certification within the first 90 days of employment.
  • Must complete YMCA Multi-Team Leader Certification within the first 3 years of employment.


$55,000.00 - $59,000.00

How to Apply

Apply Online

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