Member Services Coordinator

Member Services Coordinator needed to work with an amazing Member Services Team in Kalamazoo, Michigan!


YMCA of Greater Kalamazoo


Kalamazoo, MI 49008-1885

Job Description

Position Summary:

Under the guidance of the Association Member Services Director, the Member Service Coordinator at the Maple location is responsible for the daily functioning of the Welcome Center and general building management and oversight during second shift hours.

This position is responsible for member retention, sales, and service at the Welcome Centers of the YMCA facilities (Maple). These responsibilities should be accomplished in accordance with the YMCA Mission and the general operational policies and procedures of the YMCA of Greater Kalamazoo. This position works independently under general direction and is expected to determine how to accomplish tasks efficiently. The normal schedule for this position is afternoons, evenings, and weekends.

Success in this position will be measured, in part, by 1) annual department goals being met, 2) customer/family satisfaction being rated high as determined by statistical survey data, 3) knowledgeable in YMCA operations, programs and services, and 4) functional responsibilities being satisfactorily met.



1. CPR and First Aid certification within 30 days of employment

2. New Staff Orientation, Listen First Training, and Child Abuse and Prevention Training within 30 days of employment

3. Blood Borne Pathogens Training within 30 days of employment

4. Child Abuse Prevention & Child Abuse Prevention and Reporting Awareness

5. COVID training

6. Diversity and inclusivity training

Technical Knowledge/Skills:

1. Excellent communication, interpersonal, and problem-solving skills

2. Proficiency in Microsoft Office suite word processing, spreadsheets, and other basic computer functions. Experience in membership management and resource scheduling software preferred.

3. Previous leadership or supervisory experience required

4. Ability to connect with people of diverse backgrounds

5. Spanish or other commonly spoken language desired

Essential Functions


The listed functions are representative of the attributes necessary for successful performance of the position. Substitution of comparable training or abilities, as well as reasonable accommodations for persons with disabilities, will be taken into consideration.

1. Provides excellent service to members, guests, program participants, and staff through in person interactions, phone calls, and email communications.

2. Processes daily membership transactions including tours, member database revisions, program enrollment, auditing, financial assistance processing, and financial transactions.

3. In the absence of other higher-ranking Director, provides building and department oversight.

4. Ensures building security; performs health screenings, identification verifications, and check-in/out.

5. Effectively responds to concerns, suggestions, and complaints with the goal of ensuring a positive experience in accordance with all applicable YMCA policies.

6. Develops awareness and an atmosphere of support for the YMCA and its programs within the community.

7. Builds relationships; helps members connect with the YMCA community and highlights the value and importance of Y membership.

8. Demonstrates and communicates the YMCA Mission, purpose, goals, policies and standards to staff, volunteers, members, guests, and program participants.

9. Assists in the development of desk schedules, works designated hours at the member services desks, and fills additional shifts as needed.

10. Performs other duties as assigned by the Association Member Services Director.

Cause-Driven Leadership® Competencies


Mission and Community Oriented: Accept and demonstrate YMCA values. Work effectively with people of different backgrounds, abilities, opinions and perceptions. Demonstrate a desire to serve others and fulfill community needs. Recruit volunteers and build effective, supportive working relationships with them.

People Oriented:Seek first to understand the other person’s point of view and remain calm in challenging situations. Build rapport and relate well to others. Listen for understanding and meaning; speak and write effectively. Take initiative to assist in developing others.

Result Oriented: Strive to meet or exceed goals and deliver a high-value experience for members. Embrace new approaches and discovers ideas to create a better member experience. Make sound judgments, and transfers learning from one situation to another. Establish goals, clarifies tasks, plans work and actively participates in meetings. Support fundraising. Follow budgeting policies and procedures and report all financial irregularities immediately.

Personal Development Oriented: Accurately assess personal feelings, strengths and limitations and how they impact relationships. Pursue self-development that enhances job performance. Demonstrate an openness to change and seeks opportunities in the change process.

Required Certifications

1.CPR and First Aid certification within 30 days of employment.

2.New Staff Orientation, Listen First Training, and Child Abuse and Prevention Training within 30 days of employment.

3.Blood Borne Pathogens Training within 30 days of employment.

4.Child Abuse Prevention & Child Abuse Prevention and Reporting Awareness.

5.COVID training

6.Diversity and inclusivity training



How to Apply

Apply by Email

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