Membership Director

Join the Salina Family YMCA in Salina, Kansas! We have a fun and fast-paced environment and are looking for a dynamic person for our team.

YMCA

YMCA of Salina Kansas

Location

Salina, KS 67401-7433

Job Description

Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.Provides a quality experience for all that focuses on the YMCA core values: caring, honesty, respect, and responsibility.

Qualifications

Bachelor’s degree in related field preferred or equivalent combination of education and two to three years of experience in member/customer service and supervision. The ideal candidate would also have experience in one or more of the following: marketing, social media, fundraising, and/or grant writing. This person should have excellent computer skills and experience with standard business software. The candidate should have the ability to relate to diverse groups of people from all social and economic segments of the community and have a personal commitment to high-quality customer experiences. This person should have a proven track record of developing authentic and deepened relationships with others and the ability to establish and maintain collaborations with community organizations. The candidate must have the ability to work a flexible schedule that may include morning, evening, and weekend hours. It is anticipated that the role will exceed a 40-hour workweek.

Essential Functions

  1. Executes strategies to ensure that members and/or program participants connect with one another and connect with the YMCA.
  2. Provide exceptional customer service by greeting all participants, maintaining a clean and safe facility, and demonstrating professional conduct at all times.
  3. Develops, implements and manages operating plans to promote membership growth and retention for the YMCA.
  4. Recruits, hires, trains, develops, schedules, and directs membership and Manager on Duty personnel. Reviews and evaluates performance. Provides staff support by fulfilling scheduled shifts. May provide Manager on Duty weekend/evening coverage if needed.
  5. Develops and executes relationship-building strategies with all staff; ensures staff are trained to highest level of customer service in all interactions. Develops strategies to motivate the team to achieve goals. Is present and available for tours, staff support, and member engagement.
  6. Provides leadership and support to the annual fundraising campaign and volunteer committees/boards as assigned. Develops and maintains effective working relationships within the community.
  7. Is an intricate member of the leadership team, working towards the overall success of the organization with a goal of increasing membership growth, satisfaction, and retention.Participate and assist with other department events to promote the Y and engage membership team in sales and communication of activities.
  8. Organizes membership events at the YMCA and represents the Y at community events to promote the Y.
  9. Uses discretion and independent judgment in handling confidential and sensitive information. Maintains a high level of knowledge on all Y programs, services and policies.
  10. Oversees planning, development, and management of the annual membership budget; takes appropriate action to correct variances.
  11. Keeps essential records for control, evaluation, and reporting to the President/CEO.
  12. Must sign the Salina Family YMCA Code of Conduct, Emergency Procedures, and EmployeeHandbook agreements.
  13. Follow all YMCA policies and procedures.
  14. All other duties as requested.

Cause-Driven Leadership® Competencies

Mission Advancement: Models and teaches the Y’s values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.

Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance, and support.

Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.

Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance.

Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Required Certifications

Employee must have their CPR and First Aid Certification within 30 days of hire and maintain active certifications through the duration of employment.

Salary

$35,600.00 - $38,000.00

How to Apply

Apply Online

Opens in a new window https://www.salinaymca.org/careers

Resumes Accepted Until

July 10, 2020

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