Family Reservations Agent

We're looking for a friendly individual to help us make reservations for our future guests! Room & board included.

Sponsoring YMCA

Estes Park Center YMCA


Estes Park, CO 80511-9500

Camp Information

YMCA of the Rockies
2515 Tunnel Road
Estes Park, CO 80511

Camp Description

YMCA of the Rockies, located near the town of Estes Park and Rocky Mountain National Park, is an ideal vacation, reunion and conference destination. Come visit and be inspired by our surroundings! Every season brings fun and excitement for the entire family.

Job Description

This position supports the work of the YMCA of the Rockies, which operates a mission-based family and group conference and retreat center, serving more than 225,000 guests annually. The Reservations Agent is primarily responsible for making reservations for individuals & families at both Estes Park Center (EPC) and Snow Mountain Ranch (SMR).


  • High School diploma or equivalent and 2 to 4 years of office experience, preferably in the hospitality industry.
  • Bilingual, Spanish preferred.

Essential Functions

  • Make lodging reservations for individuals, families and members/attendees of conference groups and family reunions, by telephone, in person and through the mail for EPC and SMR.
  • Monitor and modify reservations in order to avoid mid-stay room moves (transfers), to accommodate guest requests and to maximize cabin and lodge room revenue.
  • Maintain a broad knowledge of the YMCA of the Rockies: EPC and SMR, personnel, programs, policies and procedures.
  • Provide general and reservation information and answer questions by telephone, in person and through email correspondence.
  • Maintain contact with the Housekeeping, Buildings and Grounds and Guest Registration departments regarding cabin and lodge room problems and special needs/requests of guests.
  • Relieve at EXO Switchboard/Reception Desk as needed.
  • Communicate clearly, visually and orally, and be fluent in speaking, writing and reading in English.
  • Have good typing, data input, and telephone skills, including salesmanship.
  • Travel to and work at each facility as required by Family Reservations Manager.
  • Work weekends, holidays, evenings and a variety of hours as required by demands of season and/or vacation/sick schedules of department.
  • Possess stamina to work in the work environment described herein.


  1. Make individual reservations for donors, members, and other guests, including some conference attendees FOR BOTH EPC AND SMR
  2. Respond, via phone and email, to guest questions about facilities and services available at both centers
  3. Participate in Family Reservations team challenge goals, problem solving, and Association initiatives
  4. Use the Maestro property management software system for making and managing reservations and guest history information
  5. Develop and maintain relationships with each center’s Guest Services departments, Program departments, and administrative staff
  6. Must work evenings, weekends, holidays, and travel overnight to SMR at least 4 times/year

Cause-Driven Leadership® Competencies

  • Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions
  • Uphold the YMCA of the Rockies Mission, policies, and programs.
  • Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
  • Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.
  • Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
  • Must meet acceptable criminal background check standards.
  • All other duties as assigned.

Room and board provided


How to Apply

Apply Online

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