Membership Experience Director

The YMCA of the Pikes Peak Region is hiring a Membership Experience Director for the First & Main center.


YMCA of the Pikes Peak Region


Colorado Springs, CO 80903

Job Description

Are you looking for an opportunity to positively influence the lives of the members of your community? Do you have a collaborative spirit committed to character development by promoting and demonstrating caring, honesty, respect and responsibility to staff, lay leaders, YMCA members, program participants and the general public? Would you like to join an organization that believes in strengthening the foundation of our communities through youth development, healthy living and social responsibility?

The YMCA of the Pikes Peak Region is hiring a Membership Experience Director for the First & Main center. The Membership Experience Directorwill enthusiastically represent the YMCA by displaying a positive attitude, maintain a high level of energy and commitment to quality throughout all aspects of the job through the four-character values of caring, honesty, respect and responsibility. The Membership Experience Director willsupervise all aspects of membership including retention, sales, and appreciation. Emphasis will be on maintaining the highest level of customer service as well as the overall process of selling, connecting and promoting relationships based on membership. This individual must possess computer skills as well as have experience in developing and implementing programs and customer service. The Membership Experience Directorwillcreate a safe and positive atmosphere that welcomes and respects all individuals while providingleadership,knowledge of hiring, training and supervision of staff, possess excellent verbal and written communication skills, problem-solving, and orientation for membership sales and promotion. The Member Experience Director must be friendly, outgoing, creative and flexible with leadership, management and organizational skills. They will also participate as part of the Branch Management Team and maintain a professional manner with members, staff, volunteers and the community.


  • Must be at least 21 years of age
  • Bachelor's degree in human services, social services, recreation, business or equivalent
  • Three or more years of program management experience, preferably in a YMCA or other not-for-profit agency
  • Ability to direct programs through supervision of volunteers and staff, development and monitoring of budgets, marketing and public relations, program development and fund-raising
  • Prefer knowledge of, and previous experience with, diverse populations
  • Ability to establish and maintain collaborations with community organization
  • YMCA Team Leader or Multi-team/Branch Leader certification preferred
  • Demonstrated skills and experience in customer service, public relations, organizational skills, communications, and supervision
  • Experience in the field of sales, customer relations, and marketing
  • Experience in office/administrative support and computer knowledge
  • Demonstrated professionalism in both attitude and appearance
  • Excellent written and oral communication skills

Essential Functions

Member Experience and Retention:

  • Coordinate branch-specific events and incentives in order to build retention and increase member experiences.
  • Work with Senior Branch staff to meet branch and Association goals for member acquisition and retention.
  • Assist Branch Marketing in internal/external marketing strategies and production of material to promote internal/external member experience and retention.
  • Liaison for internal and external member needs/concerns.
  • Work scheduled hours in program area, MOD, and Connectivity during peak hours, minimum 20 hours/week modeling a commitment to excellence.

Supervise and Develop Staff

  • Develop, implement, and sustain a branch-specific member experience training program.
  • Recruit, train and supervise all aspects of part-time staff.
  • Assist staff in identifying productive and creative roles for leadership candidates and growth.
  • Ensure staff compliance with Association requirements and standards
  • Ensure payroll records are accurately inputted for part-time staff.

Financial Development

  • Develop relationships with internal/external members to secure financial development success.
  • Provide training and equip staff with tools to better communicate our cause.
  • Provide support in annual giving efforts to increase the participation percentage of our membership base.
  • Assist staff leadership team in reaching campaign goals through recruiting campaigners, making personal asks and supporting branch events.

Fiscal Accountability and Administration

  • Work with Executive Director to develop and monitor department budget specifically related to part-time staffing, inventory and supplies.
  • Utilize Daxko, membership system, to monitor resources and revenue lines.
  • Provide support related to administration functions for department and branch needs as required.

Cause-Driven Leadership® Competencies

  • Communication & Influence
  • Developing Self & Others
  • Engaging Community


$42,000.00 - $47,000.00

How to Apply

Apply Online

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Resumes Accepted Until

Dec. 5, 2019

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