Business Office Director

The YMCA of the Pikes Peak Region is looking for a Director to oversee our Business Office.


YMCA of the Pikes Peak Region


Colorado Springs, CO 80903

Job Description

Are you a fast learner, detailed oriented and have exceptional customer service skills? Do you have proven success leading teams in a high paced environment? Are you interested in working with a Cause Driven organization? Would you like to join an organization that believes in strengthening the foundation of our communities through youth development, healthy living and social responsibility?

The YMCA of the Pikes Peak Region is looking for a Director to oversee our Business Office. We are looking for someone who will enthusiastically represent the YMCA by displaying a positive attitude, maintaining a high level of energy and commitment to quality throughout all aspects of the job through the four-character values of caring, honesty, respect and responsibility. The Business Office Director will create a safe and positive atmosphere that welcomes and respects all individuals while overseeingall aspects of our internal and external business functions.


This is an exempt level position and the the ideal candidate for this position must have a flexible schedule as the hours of operation for the Business Office are as follows:

Monday - Thursday 7:00 am to 7:00 pm

Friday 7:00 am to 5:00 pm

Saturday 9:00 am - 12:00 pm.

Colorado Springs is a thriving city with over 30 Fortune 500 companies and a leader in the aerospace and defense industries. It also has a diverse collection of non-profit organizations and businesses with a large number of tourist attractions. Colorado Springs is going through an exciting period of growth right and was recently ranked #2 on the "best places to live" list. Here is the link to the article that was published in April 2018.Colorado Springs.

Also, for more information about Colorado Spring and surrounding areas, please visitChooseColoradoSpringswhere you can find about Colorado Springs and the surrounding areas.


Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

The YMCA of the Pikes Peak Region is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Reasonable accommodations may be made to empower a qualified candidate with a disability to perform the essential functions of the job.


  • Must be at least 21 years of age
  • Bachelor's degree or equivalent education and experiences.
  • Minimum 2 years of supervision experience, preferably in a call center like setting
  • Experience with a variety of software applications, advanced skills with excel preferred
  • Ability to work well and effectively communicate with a diverse population in a wide variety of situations via telephone, e-mail and face to face
  • Ability to set work priorities for the team and handle multiple tasks while ensuring processing and policy deadlines are met

Essential Functions

  • Responsible for all aspects of membership registration and billing, including but not limited to:
    • Verifying information entered into Daxko Operations by branch staff, including checking for duplicates
    • Processing and reconciling membership drafts
    • Billing collections for all paid in full members
    • Communication with members regarding age change, NSF, credit card expiration
    • Processing upgrades, downgrades, terminations, changes to account information
    • Corporate Relations billing and communication.
  • Serve as the leader and liaison to center leadership and senior leadership and/or volunteer leadership as needed.
  • Supervises, hires, trains, evaluates Shared Services and Member Relations staff.
  • Responsible for all End of Days from branches for the Association. This include balancing, working with branch staff if there are issues and bank deposits.
  • Responsible for all third party billing including CCAP.
  • Responsible for the workflow and projects for the business office and call center teams.
  • Maintain accurate YMCA membership records in computer
  • Manual billing and reporting for Corporate companies

Cause-Driven Leadership® Competencies

  • Communication & Influence
  • Developing Self & Others
  • Engaging Community


$40,000.00 - $50,000.00

How to Apply

Apply Online

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Resumes Accepted Until

Dec. 5, 2019

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