Membership Director

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Brooks Family YMCA


Jacksonville, FL 32256

Job Description

Leads the overall member experience in own branch by driving sales, retaining members and creating an overall exceptional member experience. Oversees the membership, wellness, and kidzone departments to ensure the highest level of customer service. Where needed, also serves as the Advisory Board liaison and the direct contact when the Executive director is unavailable.


  1. Bachelor's degree in business, sports, recreation, a related field, or equivalent.
  2. 5 or more years of management experience, preferably in a YMCA or other not-for-profit agency.
  3. Ability to direct assigned operations including revenue generation, volunteer development, supervision of staff, development and monitoring of budgets, marketing and public relations, and program development.
  4. Prefer knowledge of, and previous experience with, diverse populations.
  5. Ability to establish and maintain collaborations with community organizations.
  6. Demonstrated ability to define, refine and implement sales processes, procedures and policies.
  7. Experience managing personnel and contributing toward the development of department strategy
  8. Strong analytical, problem solving, and collaboration skills.

Essential Functions

  1. Develops and directs high-quality member engagement strategies and programs which support assigned branch's mission, goals, and strategies.
  2. Recruits, hires, trains, coaches, and develops employees. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
  3. Supports assigned marketing and communication efforts for assigned branch.
  4. Maximizes revenue growth for own branch through the identification, development, implementation, and ongoing maintenance of membership growth and service programs.
  5. Cultivates, manages, and monitors assigned operating budget to meet or exceed targets. Recommends adjustments to the budget to assure a balanced operation and submits reports on current operations.
  6. In conjunction with direct manager, establishes long-range plans for the expansion of engagement strategies and related to membership in harmony with overall YMCA objectives.
  7. Serves as a member of Association Operations Team, supports the overall objectives of the YMCA, and participates in all special events and activities.
  8. Identifies best practices and process improvements in attracting and retaining members. Develops, directs, and analyzes programs and retention strategies for maximum member satisfaction and retention.
  9. Establishes an environment that ensures all member experience team members are aligned with goals, objectives, and association values.
  10. Works collaboratively with community resources to educate, profile, and build relationships.
  11. Performs other duties as assigned.

Cause-Driven Leadership® Competencies

Influence:Serves as a community leader building collaborations based on trust and credibility to advance the Y's mission and goals.

Developing Others:Provides tools and resources for the development of others.

Project Management:Ensures execution of plans.

Decision Making:Integrates multiple thinking processes to make decisions.

Quality Results:Assigns clear accountability and ensures continuous improvement.

Change Capacity:Creates a sense of urgency and positive tension to support change.



How to Apply

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