Member Services Director

Would you like to share your passion for customer service with others?


Gordon Family YMCA


Sumner, WA 98390

Job Description

Ignite your Passion, Live the Y Cause

Would you like to share your passion for customer service with others? Would you like to use your leadership and development skills to provide a great staff and member experience? As the member services director, you will direct all aspects of membership for the branch including recruitment of new members, retention of existing members and supervision of the Welcome Center and Membership.

The YMCA of Pierce and Kitsap Counties offers a competitive salary and benefits package as well as the opportunity to impact the lives of the people we serve. We strive to draw the most talented leaders to make an impact each day in Pierce and Kitsap Counties. We invite individuals who are motivated servant leaders to apply to be an active, inspiring part of the team.

As a full-time employee, you will receive a medical/dental/vision benefits package, retirement savings plan, Employee Assistance Plan (EAP), life insurance and long term disability benefits, Paid Time Off (PTO), Extended Leave Plan (ELP), and a family membership to the YMCA of Pierce and Kitsap Counties.


Are you a good fit?

  • I have a Bachelor’s degree and/or equivalent knowledge and experience in communication, business, or related field that includes supervision, fiscal management, program development, staff and volunteer development.
  • I love working with people.
  • I know how to give great customer service.
  • I am organized, proactive and know how to get things done.
  • I am comfortable on a computer.
  • I am excited to assist the staff leadership team in reaching annual campaign goals through recruiting campaigners, making personal asks and supporting branch events.

Essential Functions

If hired for this position you will provide leadership and support for the internal and external member experience, create meaningful relationships that promote growth and development, and manage systems and processes to allow access and progression of the mission of the YMCA. You will also meet performance measurement through annual giving, major gifts, and/or endowment by telling the Y story and raising charitable dollars to fulfill our mission.



How to Apply

Apply Online

Opens in a new window

Resumes Accepted Until

June 20, 2019

Bookmark and Share