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MEMBER RELATIONS DIRECTOR

YMCA: Lake View YMCA

Location: Chicago, IL

Job Description:

JOB SUMMARY:

Working with Executive Director and Center staff, this person will develop and implement a member retention strategy to increase member satisfaction and retention statistics at assigned Center.

JOB RESPONSIBILITIES:

Front Desk oversight

• Staff training
• Membership standards
• Uniform standards

Tour Experience

• Staff training
• Interview technique/closing the sale
• Follow-up

Analysis/Understanding of

• Current member profile
• Member satisfaction survey results
• Focus groups
• Secret shops

Development/Implementation of Member Retention Strategy

• Goals
• Member segmentation
• Incentives
• Key messages
• Tactics
• Vehicles (utilizing Association retention tools)
• Special events
• Measurements of success

In-house Execution of Regional Director Marketing Strategy

• Membership recruitment campaigns
• Member-get-a-member promotions

Lapsed Member Relations

• Exit interview/consultation
• Follow-up

JOB QUALIFICATIONS:

• Must have a Bachelors Degree in Business, Marketing or related field with 3 to 5 years of customer service and 3 to 4 years supervision experience.
• Ideal candidate must have a strong marketing background.
• Candidate will be required to broaden the Lake View YMCA brand and image throughout the community.
• Candidate must possess a strong focus on member retention, member relations/customer service, problem solver/complaint resolution, outstanding written/verbal communications and budget experience.

We are proud to be an EEO/AA employer M/F/D/V. Employment is subject to a background check.

Salary: $35,000 - $40,000

Additional Compensation Details:

Believing that people deserve the best, YMCAs offer competitive wage and benefit packages:

• Health & dental insurance
• Disability and life insurance
• Funded retirement plan
• Flexible work schedule
• Complimentary YMCA membership
• Discounted program fees
• Paid time off and holidays

HOW TO APPLY

Apply Online: https://careers-ymcachicago.icims.com/jobs/5097/job

Resumes until: 4/8/2013

Contact: Jennifer Boyd

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The YMCA is a nonprofit organization whose mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all.